Quality

Quality built in, verified daily

An IATF 16949 quality system run by a 50+-person Scale & Quality Department, backed by a CNAS-accredited laboratory — from incoming material to batch release, every checkpoint is in-house.

Hetian's Wuhu showroom displaying the full range of chassis and suspension parts
Hetian’s Wuhu showroom — the finished range, backed by the in-house quality system at every step.

50+

Quality specialists in the Scale & Quality Department

11

Quality functions, from system audits to supplier quality

12 yrs

Average experience of our quality managers

24h

First response to every customer complaint

The System

Three pillars of the quality system

Certified management system, accredited laboratory, and the inspection equipment to prove it — each pillar detailed on its own page. Every certificate scan, number and validity date is collected on the certifications page.

System

IATF 16949

Certified automotive quality management — PPAP documentation, batch traceability and process audits. Certificate valid through February 2027.

Laboratory

CNAS Laboratory

A national CNAS-accredited testing center, also recognized by OEMs including Jetour, BYD, Geely, Chery, Changan and Leapmotor.

Equipment

Testing Equipment

Four laboratories and an NDT center — spectral analysis, salt spray, tensile, fatigue, X-ray and fluorescent penetrant inspection.

After-Sales

Every complaint, three pillars

01 · Respond

Containment within 24 hours

A standardized feedback mechanism opens initial communication within 24 hours of any complaint — containment action first, so bad parts stop moving.

02 · Trace

Root cause, not band-aids

Cross-departmental root-cause analysis with 5Why and Fishbone diagrams — the true failure mode, documented with evidence.

03 · Prevent

System-wide prevention

Long-term countermeasures and regular After-Sales Quality Analysis Reports feed back into process optimization — the same failure does not recur elsewhere.

Talk to Quality

Technical question about a part? Our after-sales team gives first feedback within 24 hours.